Shipping and delivery
Shipping - Placing an order with Incredibeds.com? Please review the information below for more information.
For select items, we offer an Estimated Delivery Date during checkout. An Estimated Delivery Date is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination. When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during checkout, as well as in your Order Confirmation email and in the My Account section on the website. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed.
The delivery time for your order depends on the shipping method you select. We offer several different shipping methods. The choices available depend on...
(1) The item(s) purchased
(2) The in-stock availability of the product
(3) The destination address.
Each shipping method has its own restrictions and charges that will be applied to your order, and are based upon a simple calculation of order processing time and actual shipping time in business days. Please note that business days are Monday through Friday, excluding Federal holidays within the United States.
Calculating estimated shipping dates is based on several factors, including your destination address and how quickly we can obtain and assemble items for your shipment (the "usually ships within" time is listed on a product's detail page to help you gauge how quickly we can ship your order out).
To calculate your delivery estimate, simply take the time called out in the "Availability" section on the product detail page ("Usually leaves warehouse in..." or what we refer to as "Processing Time") and add the time it takes a package to travel from our facilities to your destination address, basedon the shipping method you've selected. Please note that orders for multiple items or multiple copies of a single item may take longer to assemble before we're able to ship them to you.
It's simple!
Standard Shipping
Number of Business Days
1 2 3 4 5 6 7 8 9
Typically arrives in 3-8 business days
Expedited Shipping
Number of Business Days
1 2 3 4 5 6 7 8 9
Typically arrives in 3 business days
Express Shipping
Number of Business Days
1 2 3 4 5 6 7 8 9
Typically arrives in 2 business days
Note:
Orders received after 12:00 pm EST in the distribution system, will begin processing the following business day. Delivery times for pre-order items are based upon our factories release dates.
(1) The destination of your item(s)
(2) The shipping method you select
Your total shipping will be calculated automatically during checkout prior to the completion of your order.
Shipping costs for orders are based on the total order weight. An order containing multiple items typically receives a volume-shipping discount. This means your total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your cart. You will be provided with your order's actual total shipping cost during checkout.
Shipping policies and delivery windows are subject to change so if you have any questions, please feel free to contact our customer service team at 1-888-382-6258.
If you do not see the red "Add to Cart" box, the item is temporarily out of stock and cannot be ordered at that time. However, you do have the option, on most items, to add an out of stock item to The Baby Registry or Wish List!
If you ever have a question about an item's availability, please feel free to call 1-800-TOYSRUS or 1-888-BABYRUS. An online specialist can assist you with your questions and can even place a phone order for you!
Standard Shipping
Expedited Shipping
Express Shipping
The method that you choose determines how quickly your item will arrive. For more details, go to the Delivery Time section of Help.
Orders are shipped on business days only (Monday through Friday) excluding federal holidays within the United States.
Your order must be received and your credit card authorized by 12:00 p.m. (noon) EST or your order will not be processed until the following business day. This applies to all shipping methods, including Express Shipping. Expedited Shipping and Express Shipping orders require a street address.
Items shipped to the following destinations may only be shipped via the U.S. Postal Service and cannot be expedited:
Orders placed on the Incredibeds® website may be delivered by one of several different carriers and shipping methods, therefore, tracking availability may vary depending on:
(1) The type of product you purchased
(2) The 'How to get it' method you selected during checkout
(3) The carrier that is delivering your product(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, "Order Status / Tracking" on the Incredibeds® website will not offer tracking information, but will still offer order status and other details.
*Carrier-provided tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.
Orders that are shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:
If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please feel free to contact an online customer service specialist for assistance at 1-888-382-6258.
- Delivery Time
- Shipping Options
- Pre-Orders
- Shipping Costs
- Item Availability
- Faster Arrival
- Changes to Shipping Method
- Express Shipping
- Rules & Restrictions
- Order Tracking
- Order Status vs. Order Tracking
What is My Total Delivery Time?
For select items, we offer an Estimated Delivery Date during checkout. An Estimated Delivery Date is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination. When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during checkout, as well as in your Order Confirmation email and in the My Account section on the website. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed.
The delivery time for your order depends on the shipping method you select. We offer several different shipping methods. The choices available depend on...
(1) The item(s) purchased
(2) The in-stock availability of the product
(3) The destination address.
Each shipping method has its own restrictions and charges that will be applied to your order, and are based upon a simple calculation of order processing time and actual shipping time in business days. Please note that business days are Monday through Friday, excluding Federal holidays within the United States.
Calculating estimated shipping dates is based on several factors, including your destination address and how quickly we can obtain and assemble items for your shipment (the "usually ships within" time is listed on a product's detail page to help you gauge how quickly we can ship your order out).
To calculate your delivery estimate, simply take the time called out in the "Availability" section on the product detail page ("Usually leaves warehouse in..." or what we refer to as "Processing Time") and add the time it takes a package to travel from our facilities to your destination address, basedon the shipping method you've selected. Please note that orders for multiple items or multiple copies of a single item may take longer to assemble before we're able to ship them to you.
It's simple!
What Shipping Options Are Available?
Processing Time
Shipping Time
Standard Shipping
Number of Business Days
1 2 3 4 5 6 7 8 9
Expedited Shipping
Number of Business Days
1 2 3 4 5 6 7 8 9
Express Shipping
Number of Business Days
1 2 3 4 5 6 7 8 9
Note:
Orders received after 12:00 pm EST in the distribution system, will begin processing the following business day. Delivery times for pre-order items are based upon our factories release dates.
Calculating Your Delivery Date: Pre-Order Items
Pre-Order items are available for purchase on the Incredibeds® website in advance of the manufacturer's general public release date. Pre-Order items are shipped directly to you once the stated release date arrives and you will be notified of your order status via email. You will not be charged for any item until it is shipped to you. Expected shipment time for each item will be shown in your cart. Please note, expected shipment times appearing in your cart specify when an item is expected to leave our warehouse, not when it will arrive at its final shipping destination. Release dates will be posted on the individual product page.How much will my Shipping Costs be?
If you've selected to ship items, at checkout, you will be prompted to choose a shipping method. However, some items can only be shipped using the Standard Shipping option. Shipping costs are determined by:(1) The destination of your item(s)
(2) The shipping method you select
Your total shipping will be calculated automatically during checkout prior to the completion of your order.
Shipping costs for orders are based on the total order weight. An order containing multiple items typically receives a volume-shipping discount. This means your total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your cart. You will be provided with your order's actual total shipping cost during checkout.
Shipping policies and delivery windows are subject to change so if you have any questions, please feel free to contact our customer service team at 1-888-382-6258.
How can I tell if an Item is Available for Purchase?
If an item is available for purchase on our site, you will see a red "Add to Cart" button on the right-hand side of the product detail page. You should also note the "Availability" section, just above the "Product Detail" section. You will be able to see if the item is "In-Stock", and how long it takes to leave the warehouse should you choose to purchase it.If you do not see the red "Add to Cart" box, the item is temporarily out of stock and cannot be ordered at that time. However, you do have the option, on most items, to add an out of stock item to The Baby Registry or Wish List!
If you ever have a question about an item's availability, please feel free to call 1-800-TOYSRUS or 1-888-BABYRUS. An online specialist can assist you with your questions and can even place a phone order for you!
| When you See This | It Means This |
| In stock for shipping | The item you are interested in is available for purchase online and will ship to your home or desired location. |
| Out of stock for shipping | The item you are interested in is currently unavailable online and therefore cannot be purchased and shipped at this time. If you are interested in this item, you may select "Notify Me When Available" if the option is presented or, simply continue to check back with us as we do our best to replenish inventory frequently. |
| Not eligible for shipping | The item you are interested in is not available for shipping. You may still order the item however it cannot be shipped. |
| Eligible for Store Pickup | The item you are interested in is available for Store Pickup. You would simply need to place your order online and select the Store Pickup option (follow the easy steps during checkout). |
| Not eligible for Store Pickup | The item you are interested in is not available for Store Pickup. You still have the option to purchase the item online and ship it to a desired location (excluding a "R"Us store location). |
| Sold in stores | The item you are interested in is sold in our land-based stores. You may check your local store for availability by calling 1-800-ToysRUs or simply visiting during store hours. |
| Not sold in stores | The item you are interested in is not sold in our land-based stores. This does not mean that it is not sold online so if you are interested in purchasing the item, simply search our site. |
How Can I Get My Items to Arrive Faster?
For most items, you will be given the option of selecting 1 of 3 different shipping methods:Standard Shipping
Expedited Shipping
Express Shipping
The method that you choose determines how quickly your item will arrive. For more details, go to the Delivery Time section of Help.
Can I Change my Shipping Method After I have Placed My Order?
At this time, no changes can be made to an order once it has been submitted. In order to select the appropriate delivery time for your needs, please refer to estimated shipping time.If I choose Express Shipping, will I get my order the next day?
It depends... Your order needs to be placed and dropped into our warehouse system prior to 12:00 pm EST in order for it to ship the same day. It usually takes several hours for your order to drop into the warehouse system, so a good rule of thumb is to allow at least 2 hours for that to occur. If you miss this timeline, your order will be processed that day but will not ship out until the next business day. Also, please note that there are no weekend pick-ups or deliveries so you'll need to take that into consideration as well.Are There Any Rules And Restrictions I Should Know About?
Please be aware of the following in order to assist you with your shipping selections and needs:Orders are shipped on business days only (Monday through Friday) excluding federal holidays within the United States.
Your order must be received and your credit card authorized by 12:00 p.m. (noon) EST or your order will not be processed until the following business day. This applies to all shipping methods, including Express Shipping. Expedited Shipping and Express Shipping orders require a street address.
Items shipped to the following destinations may only be shipped via the U.S. Postal Service and cannot be expedited:
- PO Boxes in Continental US
- PO Boxes in Alaska and Hawaii
- APO/FPO
- US Territories (including Puerto Rico)
How Do I Track My Order?
Easy! Tracking numbers are assigned to packages at our warehouse almost immediately, and generally appear on our website along with your order information. It is possible that it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. This basically means that even though your package has left our warehouse, the carrier may not be able to provide any information about your package for up to 48 hours or more.Orders placed on the Incredibeds® website may be delivered by one of several different carriers and shipping methods, therefore, tracking availability may vary depending on:
(1) The type of product you purchased
(2) The 'How to get it' method you selected during checkout
(3) The carrier that is delivering your product(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, "Order Status / Tracking" on the Incredibeds® website will not offer tracking information, but will still offer order status and other details.
How is order status different from tracking information?
Your Order Status is supplied by The Incredibeds, LLC and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide Tracking Information which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination*. The tracking information is accessible from "Your Order History" on our website when it becomes available.*Carrier-provided tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.
What if the estimated delivery date has passed and I still don't have my order?
Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.Orders that are shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:
If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please feel free to contact an online customer service specialist for assistance at 1-888-382-6258.
